Frequently Asked Questions


If you don't see your questions below or think one should be added to help future guest and owners please let us know.

Have a suggestion for the FAQ?

If you have a suggestion for adding items to this FAQ, please use the form below.

Owners: Urgent questions should be directed to Axiom or the HOA Board.

Guests (renters): Urgent questions should be directed to the rental management company that you used to book your stay.

NOTE: Submissions are not checked frequently.

  • Where is your front desk? Where do I pickup my key?

    Despite what our name implies, Copper Springs Lodge is a condo building, not a hotel.  If you are renting a condo, please contact the company you booked your stay with.  There are many different rental management options, so we don't know who you used for your booking but many of the options are listed on the "Stay Here" page.

  • Where can I park?

    Copper Springs guests can only park one car per unit. 

    If your vehicle does not fit in the garage please call 970.485.2880 and parking passes can be provided to the Wheeler Lot across the street.


    PLEASE REGISTER YOUR VEHICLE WHEN YOU ARIVE OR YOU COULD BE BOOTED OR TOWED!!


    Use the QR code on the refrigerator magnet to access the parking registration website.  If the QR code is missing, contact the rental management company that you booked your stay with.  (Owners can contact Axiom)


    Additional overnight parking is available in the Alpine Lot for a fee.  For the latest information, check the Copper Mountain website.

  • Where Is the trash

    At  Copper Springs Lodge the trash and Recycling bins are located in a room off the garage.  From the elevator lobby, walk past the overhead doors and you will see the trash room on your right just past the lockers.


    Recycling is currently limited to paper, cardboard (not contaminated with food), tin and aluminum.  Sorry, we are unable to accept plastic or glass for recycling.


    Renovation rubbish must be disposed of by your contractor and is not to be placed in the trash bins.  For any questions, call 970.409.0178

  • Where do I put my skis?

    Skis or snowboards should be left in the ski lockers in the room located immediatley to the right as you enter the front entrance of the building or left in your car.  Skis and snowboards are not to be stored inside condo units.

  • I'm locked out. Who do I call?

    Please call your rental management company if you are a renter or Copper Security at 970.390.6888.

    If they are not able to  get to you in a timely manner or are busy call 970.485.2880

  • Noises/ Smells

    For noise or smell complaints please call 

    Copper Security 970.390.6888

    or

    Axiom Managment 970.409.0178

  • Who should I call in an emergency?

    In an emergency please call 911.

    If your emergency is building related please call 970.409.0178

  • My unit is not clean who do I call?

    Copper Springs Lodge Units are individualy owned and rented so you will need to call who you rented through.


    If you rented through Copper Mountain Resort you can dial 0 with the in room phone.

  • Parking Pass?

    All guests are requied to register their car upon arrival. There should be a QR code magnet on your refrigerator in your unit, simply scan or go to the website on the magnet and register your vehicle for the duration of your stay. You do not need to put anything in or on your car. if you have any problems call (970) 485-2880.


    For Parking Rules Click Here

  • How do I get there?

    From Denver International Airport, take I-70 West to Exit 195.  Copper Mountain will be on your right  

    Many people prefer to rent a car but there are also several shuttle services that will drop you off at Copper Springs Lodge. The Copper Mountain website lists a few options.

  • Who do I contact for internet issues?

    Owners: contact Resort Internet at 1.877.208.4141.

    Guests/Renters: contact the company you booked your reservation with.

  • Who do I call for plumbing problems?

    If you are a renter, call your rental management company.

    If you are an owner, call Axiom.

  • Where are the restaurants and shops at Copper Mountain?

    Copper Mountain maintains a list on their website.

Copper Mountain Opening Day

Days
Hours
Minutes
Seconds

Copper Mountain is Open!

Realtors

If you are a Realtor and need any Documents or Information that is not provided below, pleases fill out the "Realtor Information Request" below. If you need a Unit Questionnaire/ Mortgage Questionnaire filled out please be aware that a $120 fee is collected before delivery.  Please email Perry@AxiomManagement.co

Homeowners

Most documents are available to homeowners through the homeowner portal. If you need a document that is not on your homeowner portal, please email your Association Manager and they will assist you.